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No Show, Split Reservations, Export Bills in Excel...

Happy new year everyone! We want to kick off  this year releasing a number of enhancements and changes that were in our backlog for a long time. No Show We have added a way to mark a reservation as a No Show. This applies to both reservations received from external sources (channels, booking engine) and to those entered manually. The purpose of the action is not just to free the calendar and change the availability, but also to mark and store the relevant reservation in a way that will be helpful for reporting and billing purposes. You can find the action […]

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Enhancements for reservations

We have added four new fields to the reservations: Breakfast: To mark a reservation as including breakfast. Non Refundable: To mark a reservation as non-refundable. Pegged: To prohibit a reservation to be moved from the selected room. ETA (Estimated Time of Arrival): to add manually the expected time a client has stated he will arrive. The first three fields are in the form of mini on-off switches, while the fourth is a drop down with all half hours of the day. This does not constrain you from entering something more specific, like 11:10. The system will accept your input. Some […]

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Changes and new functionality for the web app.

We have published a new version of the web app which brings a lot of new things and changes. Interface changes Collapsible main menu: The main menu, with the addition of new features over time, has grown considerably. Making the menu collapsible allows to close the rarely used section and keep open the ones employed daily. Active menu item highlighting: we have simplified the highlighting of the active menu to just one colour to avoid confusion. Usability Enhancements Quick state change for bills: changing bill state is just one click now and the number of states have been reduced. We […]

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New functionality: emailing guests

First new feature of 2019! We have improved the guest emailing functionality with a customisable and more sophisticated solution. Now, you can define email templates that incorporate reservation information with the use of special tags.  You can use different templates for different languages or combine various languages in one.  This way, you can create templates for offers, vouchers or welcome emails with special directions.       The templates then become available for you to use when you want to send an email to a guest. A new menu item has been added to the reservation menu, that allows you […]

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Changes in Channel Functionality

In order to improve and streamline the performance of the Channel functionality we have made the following changes:   Email Notifications: In cases where a channel reservation cannot be imported in Discoveroom (for reasons explained in this post), a notification was sent to the property owners. From now on, this email notification will include a link that, when clicked, will allow you to request  the reservation from the channel to be re-imported to Discoveroom. You should click the link once you have determined what was the room cause of the failure and you have taken actions to correct it. If […]

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How channels work

This is a long overdue post, explaining how Discoveroom connects to various channels and the things one needs to pay attention to. So let’s better take this from the beginning. What is a Channel? Quite simply, a channel is where reservations are coming from. A travel agent is a channel, our telephone is a channel, a site like booking.com is a channel, the hotel’s own website is a channel.  For convenience, we make a distinction between online channels and offline channels. The online channels are the ones where people make a booking, using the internet and the web. They are […]

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