You may have heard of mobile property management systems or mobile property software, in the past, and wondered what use it would be to you. After all, many small lodging owners have got by without any type of mobile PMS in the past, so why would they need it now? The fact is, our world is changing and focusing more on technology, convenience and customer service. Any tool that can help you build upon those things, within your business, has surely got to be worth taking a more in-depth look at? We’ve put together a list of the type of people that would need a mobile property management system, including the benefits to each.
Sole Lodging Owners
Many small lodgings, B&Bs and guest houses are run by one sole owner, nowadays. It keeps down the costs of staff and makes it easier for the owner to keep on top of everything going on in their business. Those who run a small lodging with only a couple of rooms may not see the need to hire anyone else; which is perfectly good business sense, in our eyes! However, if you are a sole lodging owner then you may come across certain stumbling blocks when it comes to stepping outside of the business. Whether you need to go on your weekly shopping trip or just fancy some time outside of the B&B, you are instantly leaving your business unattended. With a mobile property management system you would no longer have that worry. This software can help you stay in contact with your customers, answer queries about availability and even see who is due to be booked in that day. Not only will you know what time to be back from your shopping trip (because Mr and Mrs Smith are arriving at 2pm), but you will also reduce the risk of lost business when you’re not there to answer the phones or reply to queries at your computer.
Business Partners and Employees
It isn’t just sole lodging owners that can benefit from mobile property software, however. Pretty much any sized B&B or guest house can use these tools to their advantage, especially when it comes to synchronising with business partners and employees. Remote partners, not situated in the centre of the business itself, will be able to monitor the performance of the business, see which days are fully booked and even answer customer queries themselves. It is easy to combine the mobile app with the web app, so business partners will be able to access the PMS tool whether at home, in the office or out and about. The same applies to staff members, who will be able to deal with customer service questions or availability queries, without even having to be at work. If they are at the premises then they will be able to see all of the same important information, via the web app. A mobile PMS tool enables all members of a small lodgings’ team to be able to communicate with each other and with their customers; whilst also being able to synchronise what is accessed on a computer, tablet or mobile phone.
Lodging Owners Away from Work
However much we love our business, we are not always there day and night. Those who own holiday villas in another country, or who live elsewhere during off season periods, will need to be able to keep up with everything going on during whilst away from the business. A mobile property management system can let you do just that, even if you are sitting in a coffee shop 2,000 miles away. You can find out when the next visitors are due to arrive, in order to make sure the property is clean for their stay. You could also book in the next set of visitors, without having to be sat in front of your computer; it is easy to synchronise the web app with the mobile app, so all of your data is kept together. Lodging owners away from their business will see huge benefits in mobile property software.
Comments are closed